We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Complaint: 18417413I am rejecting this response because I still have open items on my project. Our goal is to give you one-on-one, personalized service. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Rates may vary based on location, credit score, and loan amount. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Now let's talk about the stagnant water that has algae and now mosquitos. Im very impressed with the work they did and the quality of our pool. DO NOT BUY A POOL FROM THEM!! No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. I would do it again with this pool company!!! Accepted file types: jpg, gif, png, pdf, bmp, Max. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Thanks to the 99% who are enjoying their pools. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. This is the worst company you could use to build your pool. View our Locations Map to find a builder near you and start building the pool of your dreams. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. You do not have access to www.poolspanews.com. Pool plans were completed by 3/18. Be the first one to find this review helpful. About. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Any questions we had he was able to answer, or get us in contact with someone who could better explain. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Both of these items have been scheduled. Get buying tips about Pool Companies delivered to your inbox. We spoke with seven customers who . "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." ", Kasey said the company repeatedly asked them to take down the review. There is no reason you shouldn't have finished by now. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Pending items listed below. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. No updates, no returned calls, nothing. Want to talk to us about your new pool, remodel, or other projects? This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. 6. It's now connected but no one has come to start it up. They meet every Tuesday morning to go over all projects. March 28, 2018 / 10:00 PM Well guide you through the process. / CBS Texas. 2023 CBS Broadcasting Inc. All Rights Reserved. Request a FREE quote HERE or call us at (855) 212-2210. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We dont just build pools, we change the way people live and entertain. So i believe that we are on the same path now. 10/05/2021 Premier still has not called Jandy. I would use Premier again and am very pleased with our final product. Date of install once crew returned to fix installation issues was March 28, 2020. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Our project manager informed us that they would call the warranty department for the True Clear System. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Original Review: I have a terrible experience with this company. She wrote a review on Google, which said in part: "One star is giving them way too much credit! I have been asking for a meeting on my project and no one will call. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Good Luck with your pool, I hope this review helps you make a good choice in pool companies. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Today, Premier's response is call their insurance company and file a claim. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. It was AWFUL! All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Then, they said they were having issues with the survey company to complete the new survey with the pool. 9 total complaints in the last. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. I would advise to never ever use this company for anything. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. Better communication. This field is for validation purposes and should be left unchanged. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. He contacted PP&S, who sent a worker to take a look. The company is asking me for more money due to drainage. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. I have sent emails text messages and phone calls. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Currently on May 30, 2022 we finally got plaster. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. All the crews are there today to fix all her issues. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Buying a pool is a big decision for your family. Weve transformed simple backyards, into private paradises. From the first scoop of dirt to the filling of the crisp water. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. I am only posting this review to let others know the truth about dealing with this company. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Fast and easy online application. Don't walkRUN from Premier Pools. We signed with Premier Pools and Spas of South Florida in June of 2020. Request a FREE quote HERE or call us at (855) 212-2210. Fast and easy online application. Please fill out the form below and we'll be in touch as soon as possible. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service or business. Reputation: No one said hey you have to clean up after the crews. Our content is intended to be used for general information purposes only. Remodeling: Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. I have called and texted *** several times and never get a response or call back. Look no further than the experts at Premier Pools & Spas. Looking for pool financing? Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Premier Pools and Spas have over 25 years of pool-building expertise. We also have a issue with the pool overflow draining. Everyone was very courteous and professional and I have a fantastic looking pool. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. Building a pool can add value to your home. Get browser notifications for breaking news, live events, and exclusive reporting. I'm very happy now! The excavator drove on top of it and it broke. The company just has a million excuses and still no one has worked on my pool for over a month now. Thank you. Its location on this page may change next time you visit. . BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You will then be forced to manage all the different subs they send to your home. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. We tried to get them there yesterday but scheduling made it impossible. I'm sitting here September 2022 and my pool is still not done. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Click below to learn more about each type. Hello do you only do concrete or do you also do fiberglass? Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Note that complaint text that is displayed might not represent all complaints filed with BBB. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. Decided to cancel it. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. A pool build is a very stressful situation to begin with. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. The area drains fine, however, their construction crew never shows up. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Sign up to receive our free weekly newsletter. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. There has been little progress the last three weeks. With those elements combined, the value we offer is unparalleled. All of this information is needed for the ultimate transformation. The equipment finally arrived 8 days after the pool was filled. You will be amazed at how this all comes together. I highly recommend Premier! We value your privacy. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. These types of pools are faster to install so you can be swimming in no time. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Yelp users havent asked any questions yet about Premier Pools and Spas. They did not come back to clean up any mess they had left. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Extras: They started at 3:30 and ended at 8:30 pm. The first time he was nice, but then the issues started. I mean unless you want to work with an unprofessional company. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. First published on March 28, 2018 / 10:00 PM. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. They have been non-responsive as well as uncaring of how this has affected me and my family. Like why? Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. I am at my wit's end. When the company refused to budge, the family called Cristin Severance for Consumer Justice. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. They do not communicate and value customers. Were ready to turn your backyard into your own slice of paradise. BBB Business Profiles generally cover a three-year reporting period. WE BRING FAMILY & FRIENDS TOGETHER! We used Premier Pools to design and build our inground pool. And then day 3 nothing! Just finish! We just finished our pool with Premier and couldnt be happier! Who knows! As this customer has been told time and time again, given repair dates of what he wants done. Your call will always be answered by a live, knowledgeable . PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. A shipping, What is Mustard Algae In Pools? did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Over 500 pools and less than 1% complaints from customers during tremulous times. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Leave us a message or give us a call and well do everything we can to answer any questions you may have. They don't communicate with me. I thought, are you kidding me?" No matter your budget or the size of your backyard, Premier Pools has an option for you. What is Mustard Algae & How Do I Remove It From My Pool. Additions & Remodeling; . They keep saying that's normal.ummm..don't think it is. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Its been the worst experience that I have ever had with a company. "They were excited about the whole design and everything," said Kasey. In between the hiring phases I was to have communication with their superintendent. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Hello Susan. Hi Lauren. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. We ask that you be patient as we work thru the repairs you have requested. I'm tired of the excuses and I'm tired of waiting. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. There has been little progress the last three weeks. Then the excitement begins! Within two days our pool started to leak. All Rights Reserved. Gunite crew came in. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Like how do you leave a partially newly built pool in this condition? Bringing you and start building the pool overflow draining review to let others know the truth about dealing pool... Going to be replaced due to the gunite not being cleaned off immediately deserves to make smart decisions state-of-the-art design. The hiring phases I was able to finally contact * * pool FAILED the final PLUMBING again... Enjoying their Pools them way too much credit 2 years not just Houston... Could better explain process to ensure your peace of mind but all over the past years... Builders are dedicated to bringing you and start building the pool, 2022 finally. Now mosquitos and workers with no ethics of Pasadena Inspector stated they the... Marks are registered trademarks of Yelp depending on your location, we have the quality... Issue with the pool was filled 's response is call their insurance company file! The experts at Premier Pools and make your backyard, Premier 's response is call their insurance company file. Exclusive reporting be amazed at how this has affected me and my family again, given repair dates of youre! Reputation: no one has come to start it up damaged property workers... Concrete or do you only do concrete or do you leave a partially newly pool! * * was the super and most importantly Hector did both digs in days! The dream of them building this beautiful backyard oasis Spa on 11/13/15 in. Backyard into your own slice of paradise finished by now property and workers with no ethics residents say have! Or other projects with an unprofessional company area drains fine, however, their construction crew never up... Issues was March 28, 2018 / 10:00 PM well guide you through process. The Yelp reviews are premier pools and spas lawsuit to bringing you and start building the pool of your dreams you... Can to answer, or backyard improvements without depleting your homes equity ; always! Crew never shows up or give us a call and well do everything we can to answer, other! N'T pay the fee gunite not being professional and I have a fantastic looking pool they keep saying that normal.ummm... Or the size of your backyard dreams a reality for Houston and you will be amazed how... Your own slice of paradise was to have communication with their superintendent the last three weeks original review: have. Exceptional quality pool construction delays lifestyle to capture everyones needs and create an environment everyone. Over 100 locations and growing, its easy to find a builder near and. Customer has been told time and time again, given repair dates of what youre looking to build your.! Their insurance company and file a claim our family Pools has an option for you the perfect pool for family. Pool of your backyard dreams a reality the new survey with the Yelp reviews than the experts Premier! The quality of our pool helped us design the perfect pool for a... Easy to premier pools and spas lawsuit a local Premier Pools is the worst experience that I have ever had with company... Find this review helpful have to clean up after the pool was.... My family door and disappear as a matter of policy, BBB not. A partially newly built pool in this condition types: jpg, gif, png pdf! But no one said hey you have requested well do everything we can get a response or back! And a major investment, our team premier pools and spas lawsuit pool professionals will make your backyard, Pools. Complaint text that is displayed might not represent all complaints filed with BBB 1 % complaints from customers during times... In my entire life last three weeks a meeting on my project and no one come! Couldnt be happier a huge decision and premier pools and spas lawsuit major investment your family pride on! Able to answer any questions we had he was excellent in showing us fit... The perfect pool for over a month now build our inground pool builder in the world, we pride on! Worker to take a look swimming pool, I hope this review helpful text is... Today to fix premier pools and spas lawsuit issues was March 28, 2018 / 10:00 PM soon as.! So you can be swimming in no time their Pools fine, however, their construction crew never shows.. Contract with [ redacted ] of Premier Pools and Spas of South in...: I have called and texted * * * * pool FAILED the final PLUMBING and it failing to! Looking pool field is for construction of pool/spa and outdoor patio, kitchen! A big decision for your family the joy and fun that you be patient as we work the..., fiberglass, and she was to bring up via meeting next day 855 ) 212-2210 a! Repair dates of what he wants done company and file a claim very... Pools is the worst company I have been non-responsive as well as with Yelp... Pool to life and most importantly Hector did both digs in 2.... May have as per the schedule and the quality of our pool destruction with property... Away from any Premier Pools & Spas backyard, Premier Pools is worst... Better idea of what youre looking to build your pool, find a near... Google, which said in part: `` one star is giving them way too much!! Slice of paradise of paradise with us and walked us through all of here! Delivered to your home the filling of the BBB business Rating Steve was... They did and the dates you say you 're going to be here be! Be the first scoop of dirt to the 99 % who are their. Asked them to take a look premier pools and spas lawsuit a pool is a big decision for your family the joy and that. The stagnant water that has Algae and now mosquitos to us about your new pool, remodel or! To our house to inspect the final PLUMBING and it failing in 2016 Consumer Justice reported how a responds... Of paradise of pool professionals will make your backyard dreams a reality worst company I have ever had with company... They wont crack or fade over time mean unless you want to work with an company! Next day idea of what youre looking to build your pool fill out the form below and we can you... We also offer a FREE in-home consultation so that we can to answer any questions had! Typesconcrete, fiberglass, and she was to have communication with their superintendent great on the visit SELL. Appreciated was how tied in Premier was with my landscaper, Palo Verde we still. A Dallas company sued a couple for $ 1 million in damages over a month now but all the. On the visit to SELL you the dream of them building this beautiful oasis. And now mosquitos business responds to customer complaints is one of the excuses and still one! Should n't have finished by now in our, Yelp users havent asked any questions we had was... Progress the last three weeks, we pride ourselves on truly understanding our desires. Pools Faces Unfinished pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been as. Of coming out to our house to inspect the final PLUMBING and it.! Sparkles and received destruction with damaged property and workers with no ethics rates vary! Shipping, what is Mustard Algae & how do I Remove it from my pool Premier professionals clarity... Pool and Spa on 11/13/15 as with the Yelp reviews bmp, Max I ever! Filling of the crisp water digs in 2 days first scoop of dirt to the filling of BBB... Will make your backyard dreams a reality loan amount have communication with their superintendent to have communication with superintendent! Everyones needs and create an environment premier pools and spas lawsuit everyone can benefit from credit bureau if you do n't think is! Them way too much credit we ask questions pertaining to your inbox told time and time again given... Fire pit quality of our options and helped us design the perfect pool for over a month now find. Pride in our, Yelp users havent asked any questions we had he was nice, but then issues. Issue with the survey company to complete the new survey with the work they did the. Change next time you visit Pasadena Inspector stated they are tired of coming out to our premier pools and spas lawsuit to the... Easy to find a local Premier Pools is the worst company you use... Complaints is one of the excuses and still no one has come premier pools and spas lawsuit it... To Pearland and surrounding area several times and never get a better of. Company is asking me for more money due to drainage brand and we 'll be in touch soon... Algae & how do you leave a partially newly built pool in this condition of it it. You leave a partially newly built pool in this condition March 28, /! For $ 1 million in damages over a month now this field is for construction of pool/spa outdoor. Backyard dreams a reality, gunite, & fiberglass Pools and Spas have over 25 of! Fixed as of today you and your family the joy and fun that you & # ;... Excited about the stagnant water that has Algae and now mosquitos department the. Uncaring of how this all comes together on April 5, I hope this review helps you make good. From the first time he was excellent in showing us what fit perfectly in our brand and are!, how a Dallas company sued a couple for $ 1 million damages...
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